Kingfisher Bay Resort's Mainland Reception, located at Shop 7/54 River Heads Shopping Village, River Heads QLD 4655, serves as the gateway to K'gari (Fraser Island). Guests check in here before boarding the ferry to the resort. The reception offers secure car parking facilities, open from 8:00 am to 6:30 pm, with pre-booking recommended due to limited availability. A courtesy shuttle transports walk-on passengers to the ferry 10 minutes prior to departure. Ferry services depart River Heads at 6:45 am, 9:00 am, 1:00 pm, and 3:30 pm, with the journey taking approximately 50 minutes.
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