Isabella Villani

Isabella is an innovative, commercially astute and well-credentialed Executive. She is an expert in the industry and a recognised thought leader in strategy, marketing, customer experience, employee engagement and organisational transformation. Isabella is an inspiration, in demand international keynote speaker at industry forums and events. ​ Isabella is the Managing Director of Exceed Global, an organisation she founded ten years ago after working in both consulting and in-house CX-focussed roles. Her company assists from strategy to execution to enable organisation-wide transformation. Isabella’s industry experience is wide ranging including Utilities, Financial Services, Telecommunications, Not-for-Profit and all levels of Government. In addition to her board appointments and company ownership, she is also a globally recognised published author. Her books ‘Good to Great CX’ and ‘Transform Customer Experience’ were published in hardcopy, audio book and ebook.